The Information We Collect

Depending on the service or product you use, we may collect the following data where relevant:

• Account Details — customer ID, payment method, bank account, credit card number (if applicable), billing address, subscriptions purchased and transaction details, and credit rating (acquired from credit rating agencies).
• Competition Information — data you provide when you enter competitions.
• Contact Details — your name, address, telephone number, e-mail address, user names and passwords, date of birth, gender, language preferences, and delivery details.
• Customer Care Information — information collected when you contact us, including support requests, call time and duration, the channel used, and the solution achieved. Calls may be recorded.
• Internet Data — your IP address and information collected via cookies and related technology from our website.
• Player Data — whether and how often you use the Elevate Streaming Player.
• Service Data — information necessary to provide the Service to you, e.g. Viewing Card Number.
• Telephone Data — your telephone number(s).
• Television Data — content you view, use of our Service, and Viewing Card Number (if applicable).
• Third Party Information — information provided by other organisations such as data brokers and credit reference agencies.
• Website Data — information you provide through our websites and information collected via cookies and related technology.

Why We Use Your Information

The main purpose for processing your personal data is so that we can perform the contract we have entered into with you and provide the products and services you have requested. We may use your information to:

• Provide and improve our products and services
• Ensure that you are receiving a quality service
• Tell you about new services or offers that may interest you
• Manage your billing cycle and check your credit information
• Manage capacity planning and technical support
• Administer competitions which you may enter

We may also use your data for legitimate business purposes such as market research, monitoring customer service communications for quality, complying with legal and regulatory obligations, protecting our rights or the rights of third parties, and providing direct marketing by post, telephone, email or SMS (unless you have asked us not to). We may also share anonymised or pseudonymised information with third-party partners including advertisers, advertising networks, and analytics providers.

You have the right to object to this processing — please contact us at support@elevatestreaming.com. Please note that objecting may affect our ability to carry out the tasks above for your benefit.

Managing Your Marketing Preferences

If you wish to opt out of direct marketing please contact us at support@elevatestreaming.com, or use the opt-out link or text option at the bottom of any marketing email or text you receive from us.

What Are Cookies?

Cookies are small files stored on your computer or device when you visit our website. They hold basic information showing whether you have visited the site previously and which pages you have visited. We use Google Analytics to collect this data in a way that does not identify you, and we will not associate data collected from our website with personally identifying information from any other source. Most web browsers allow you to control whether cookies are collected, and cookies can be cleared or deleted from your browser at any time.

Transfers Outside the European Economic Area (EEA)

Some third parties may be located in countries outside the EEA and Switzerland where different privacy rules apply. We continue to use the European Commission-approved Standard Contractual Clauses as a legal mechanism for data transfers from the E.U., binding companies transferring personal data to protect its privacy and security.

Keeping Your Data Up to Date and Your Rights

You can contact us at support@elevatestreaming.com to update, amend or correct your information. You also have the right to:

• Request access to the personal data we hold about you
• Request the erasure of the personal data we hold about you
• Request us to restrict the processing of your personal data
• Object to us processing personal data relating to you
• Withdraw consent at any time, where you have given us consent to process your data
• Obtain certain personal data from us in a format that can be transferred electronically to a third party (data portability)

Some of these rights are not absolute — in some circumstances we may refuse a request if compliance would mean we could not fulfil our contractual obligations to provide you with products or services. We will keep you up to date on any actions in relation to a request from you.

How Long Do We Keep Your Data?

Your data is retained in accordance with our data retention, deletion and security policies, which set out the standards under which we decide how long we keep your information and the measures necessary to keep it secure. We consider the information needed to best provide you with products and services, manage your relationship with us, and meet our statutory obligations.

Contact Us

If you have any questions regarding the processing of your personal data and your GDPR rights, or if you want a copy of the personal data we hold for you, please contact us by email at support@elevatestreaming.com or by post at Elevate Streaming, Asgard House, 3a Princes Street South, Dublin 2, Ireland.

You have the right to take any complaints about how we process your personal data to the Information Commissioner (UK) or the Data Protection Commissioner (Republic of Ireland):

• Information Commissioner's Office — Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, UK — ico.org.uk
• Data Protection Commissioner — 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland — dataprotection.ie

Changes to This Notice

We may occasionally update or amend our privacy and cookies notice. Any material changes will be posted on our website prior to the changes taking effect, and where appropriate we will notify you using the contact details you have provided for this purpose. Please review this notice from time to time to understand how we process your personal data.